Shipping Policy

At AlloraDecor.store, we aim to provide a seamless delivery experience for our customers. This Shipping Policy outlines our processing times, shipping destinations, delivery estimates, fees, customs information, and tracking procedures. By placing an order with us, you agree to the terms outlined below.

1. Order Processing

  • Processing Time: All orders are processed within 1–3 business days (Sunday–Thursday).

  • Weekends & Holidays: Orders placed on weekends or public holidays will be processed on the next business day.

  • Shipment Notification: Once your order has shipped, you will receive an email confirmation containing shipping details and a tracking number.

2. Shipping Destinations

We currently ship to the following regions:

  • Kingdom of Saudi Arabia

  • GCC Countries (United Arab Emirates, Kuwait, Bahrain, Qatar, Oman)

  • Europe

  • United States of America

If your country is not listed at checkout, please contact Customer Support at ECOHDE@GMAIL.COM, and we will make every effort to accommodate your location.

3. Estimated Delivery Times

Delivery estimates begin once your order has departed our warehouse. Actual transit times may vary due to factors beyond our control, such as high seasonal demand, customs clearance, or remote delivery locations. Below are typical timeframes:

  • Kingdom of Saudi Arabia & GCC Countries: 3–7 business days

  • Europe: 7–14 business days

  • United States of America: 7–14 business days

During peak seasons or in certain regions, delivery may take longer. We will keep you informed of any significant delays via email.

4. Shipping Fees

  • Rate Calculation: Shipping charges are calculated automatically at checkout based on the total weight of your order and the destination address.

  • Free Shipping Offer: We offer free standard shipping on all orders over $300 USD (or equivalent in other currencies). The free shipping discount will be applied automatically at checkout.

  • Expedited Options: Expedited or express shipping methods may be available at an additional cost—rates will display during checkout if applicable.

5. Customs, Duties & Taxes

  • International Orders: Orders shipped outside the Kingdom of Saudi Arabia may be subject to customs duties, import taxes, or brokerage fees imposed by local authorities.

  • Customer Responsibility: Any customs fees or import taxes are the responsibility of the recipient. AlloraDecor is not responsible for delays or additional charges resulting from customs clearance procedures.

6. Order Tracking

  • Tracking Email: Once your order ships, you will receive an email with a unique tracking number and a direct link to the carrier’s website.

  • Real-Time Updates: You can monitor your shipment’s status in real time until it arrives at your specified address.

If you do not receive a tracking email within 48 hours of your order’s estimated dispatch date, please contact Customer Support at ECOHDE@GMAIL.COM.

7. Delays, Lost or Damaged Shipments

◦ Delays: While we strive to meet all delivery estimates, unforeseen logistical issues may arise (e.g., weather, carrier delays, peak seasonal volume).
◦ Lost or Damaged Shipments: If your package is lost or arrives damaged, please notify us immediately via:
▪ Email: ECOHDE@GMAIL.COM
▪ 📞 +966 555792551
◦ Provide your order number, tracking details, and any photos of the damage. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund as appropriate.
◦ We aim to respond to all shipping inquiries as quickly as possible. In most cases, you will receive an immediate reply. If we are assisting another customer, please allow a few business hours for a response—rest assured, we are committed to supporting you promptly and efficiently.
For any inquiries, please contact us at:
▪ Email: ECOHDE@GMAIL.COM
▪ 📞 +966 555792551

8. Contact Information
For any questions or concerns regarding shipping, our customer support team is available to assist you:
▪ Email: ECOHDE@GMAIL.COM
▪ 📞 +966 555792551

 Response Time: Our goal is to reply immediately. If another customer request is being processed, you will receive a reply within a few hours.
◦ We appreciate your patience and will do our best to respond to your inquiry as quickly as possible.