Return Policy

 

At AlloraDecor, we are committed to providing you with elegant, high-quality home décor. If, for any reason, you ar

1. Immediate Inspection & Returns (Within 3 Days)

  • Applicability: This applies only to orders delivered via Cash on Delivery (COD) or directly from a courier.

  • Inspection Requirement: Upon delivery, please inspect your item immediately.

  • Eligible Conditions for Immediate Return (within 3 days of receipt):

    • The item delivered is incorrect.

    • The item is visibly damaged or broken.

    • The item does not match your order specifications (e.g., color, size, or style).

  • After 3 Days: Any items not returned within this 3-day inspection window are considered accepted and will be subject only to the Standard Return Policy (Section 2).

2. Standard Return Policy (Within 30 Days)

You may request a return within 30 days of the delivery date, provided all of the following criteria are met:

  1. Condition of the Item:

    • The item must be unused, unassembled (if applicable), and in its original condition.

    • All original tags, labels, and accessories must remain intact.

    • The product must be returned in its original, undamaged packaging.

  2. Proof of Purchase:

    • A valid proof of purchase (invoice or order number) is required at the time of return.

  3. Non-Returnable Items:
    The following products cannot be returned unless they arrive damaged or defective:

    • Fragile decorative pieces (e.g., vases, sculptures, breakable accessories).

    • Scented candles or home fragrances that have been opened or used.

    • Customized or made-to-order items (including special-color or design requests).

    • Lighting fixtures that have already been installed or used.

    • Home textiles (e.g., cushions, throws, table linens) if their packaging or tags have been opened.

    • Sale or clearance items.

    • Gift cards.

3. Return Fees

  • Returns Not Caused by AlloraDecor (e.g., change of mind, wrong size):

    • A 10% restocking fee will be deducted from your refund to cover handling, inspection, and repackaging costs.

  • Returns Due to Our Error (e.g., incorrect, damaged, or defective item):

    • No restocking fee will be charged.

    • AlloraDecor will cover return shipping costs (see Section 4).

4. How to Initiate a Return

  1. Contact Customer Support:

    • Email us at ECOHDE@GMAIL.COM within the applicable return window (3 days for immediate inspec

    • In your email, please include:

      • Your order number.

      • SKU or name of the item(s) you wish to return.

      • Reason for return (e.g., “Item damaged on arrival,” “Wrong color shipped,” or “Change of mind”).

  2. Return Authorization & Instructions:

    • Once your request is reviewed and approved, we will issue a Return Merchandise Authorization (RMA) number and email you detailed instructions on how and where to send your item.

    • Please do not send any items back without first obtaining an RMA. Returns sent without prior approval will not be accepted.

  3. Packaging Your Return:

    • Pack the item securely in its original packaging (or a similar sturdy box if the original is damaged).

    • Affix the provided RMA label to the outside of the package or clearly write the RMA number on the box.

    • Include all original accessories, manuals, and promotional items that accompanied your purchase.

  4. Customer Service Contact:

    • For any questions or assistance during the return process, contact Customer Service at ECOHDE@GMAIL.COM. We strive to respond to all inquiries within 48 business hours.

5. Inspection & Approval Process

  1. Inspection:

    • Upon receiving your return, our Quality Control team will inspect the item to ensure it meets all return criteria (unused, undamaged, in original packaging, with tags).

  2. Approval or Deduction:

    • If the item passes inspection, your return will be approved, and the refund or credit will be processed.

    • If the item shows signs of use, damage not caused by AlloraDecor, or missing accessories/packaging, you may receive a partial refund reflecting repair or replacement costs.

6. Refund Processing

  1. Refund Method:

    • Approved refunds are issued back to the original payment method (credit card, PayPal, etc.).

    • Please allow 7–10 business days from the date of approval for the refunded amount to appear on your statement.

  2. Shipping Fees:

    • If the return is not due to an error or defect on our part, the original shipping fee is non-refundable.

    • For returns due to AlloraDecor’s error (incorrect or defective item), we will refund the full purchase price, including shipping costs.

  3. Delayed Refunds:

    • If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at ECOHDE@GMAIL.COM.

7. Damaged or Defective Items

  • Notification Requirement: If you receive an item that is damaged or defective, notify us within 48 hours of delivery by emailing ECOHDE@GMAIL.COM.

  • Documentation: Please include clear photographs of the damaged item and its packaging, along with a brief description of the issue.

  • Resolution: After we verify the damage or defect, we will either:

    • Send you a prepaid shipping label to return the item at no cost and ship a replacement; or

    • Issue a full refund if a replacement is unavailable.

8. Exchanges

  • We do not process direct “swaps” or exchanges on a single transaction.

  • To receive a different item, first return your original item (if eligible) following the steps above, then place a new order for the replacement product.

  • If the new item is more expensive than the original, you will be responsible for paying the price difference. If it is less expensive, we will refund the difference once your original return is approved.

9. EU 14-Day Right of Withdrawal

  • If your order was delivered within any member state of the European Union, you have the legal right to cancel or return your order within 14 days of delivery, for any reason and without justification.

  • Returned items must still satisfy all criteria in Section 2 (original condition, unused, in original packaging, with proof of purchase).

  • This right of withdrawal is separate from the 3-day Inspection Period and the 30-day Standard Return Policy.

10. International Returns

  • Longer Transit Times: Returns from outside the United States or Saudi Arabia may take longer in transit. Please allow extra time for delivery.

  • Customs, Duties & Taxes: If you are returning an item internationally, you are responsible for any customs fees, import duties, or taxes incurred on return shipments—unless the return is due to AlloraDecor’s error.

  • Local Regulations: We recommend verifying your country’s customs regulations before initiating an international return to avoid unexpected charges.

11. Contact Information

For any questions or concerns regarding your return, please reach out to our Customer Support team:

  • Email: ECOHDE@GMAIL.COM

  • 📞 +966 555792551  Response Time: We strive to respond to all return-related inquiries within 24 business hours.

Thank you for shopping with AlloraDecor. We appreciate your business and will do our utmost to make the return process as smooth and fair as possible.